Wednesday, December 10, 2008
Tip#212: Enjoy Great Service When You Get It - Pleasantville
There's nothing like getting great customer service to make you feel special. It can make you feel like a million bucks!
I am currently visiting family in Las Vegas and always look forward to dining at favourite restaurants like Olive Garden. To some this restaurant may not be a favourite but it is to me because I always get great customer service!
First off every wait staff greets you with a smile and warm eye contact and is happy to serve even if they are not your official waiter. I just had lunch there and they already made my day when they offered a complimentary wine sampler!
The Toscana soup is out of this world and they are happy to refill that or a delicious salad that comes with your meal. I am so joyfully stuffed after my meals! Now there are times when my meals are not satisfactory but the wait staff and manager are always quick to remedy the situation.
In the end it is my overall customer experience that always makes me want to come back over and over again.
What they are doing is activating positive emotional energy within me. It's that feel good feeling that can lift your spirits and increase your enthusiasm for life! And that positive energy makes me think of them even if I'm thousands of miles away in Toronto.
I am reminded of the warm small town feeling in the 50's sitcom featured in the movie Pleasantville. David, played by Tobey Maguire, is magically pulled into the black and white TV show where everyone is kind and friendly to each other. It's that universal sense of community that initiates thoughtfulness and friendliness that more big cities today could use more of.
That's what I loved about Olive Garden because all my interactions felt like I was being treated like a best friend or a VIP. And it felt authentic and from the heart. This attitude of service also feels embedded in most places I go in Las Vegas.
So imagine all your own interactions being as positive as this restaurant experience. Imagine being treated with extra attention and kindness anywhere you go. Visualizing this kind of world is the first step to creating the world you want to live in. Or dine in!
And enjoy great service when you get it. Let it make you feel like a million bucks! The positive emotional energy you get will radiate out and can attract more of the same because that energy is magnetic. Remember, feeling great is contagious!
© Emmanuel Lopez 2008